Head of Social Security challenged by lawmakers over long lines, wait times

By: Jennifer Shutt

Outlets: DC Bureau (States Newsroom)

Published: June 10, 2026

Words: 985

Last Updated: 1 day, 7 hours ago

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WASHINGTON — The head of the Social Security Administration testified before Congress on Wednesday that customer service has drastically improved during the last year, though he declined to offer ways to address the program's dire financial situation.

Commissioner Frank Bisignano instead deferred to lawmakers, who will need to make changes to the safety net program for tens of millions of Americans before it reaches insolvency in six years.

Bisignano’s testimony came just one day after …

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