Improving performance: The sacrificial turkey

Do you have too many customers?

By: Ron Bourque

Outlets: NH Business Review

Published: June 8, 2026

Words: 743

Last Updated: 2 days, 17 hours ago

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It never fails to amaze me that some businesses apparently have too many customers, and so they do their very best to encourage some to stop coming.

A friend gave me a gift card to a local restaurant about nine months ago. It’s a restaurant I used to frequent, but they played rock ’n’ roll music loudly. When they first opened, they would turn it down when we asked them, but they eventually became …

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