Michigan’s use of AI to process SNAP applications draws concerns about past automation failures

By: Kyle Davidson

Outlets: Michigan Advance

Published: March 26, 2026

Words: 1,582

Last Updated: 4 months, 1 week ago

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The Michigan Department of Health and Human Services has begun using artificial intelligence to help boost the number of Supplemental Nutrition Assistance Program cases it can review, a department official told members of the Senate Appropriations Subcommittee on DHHS last week.

While discussing efforts to comply with new federal requirements, David Knezek, the department’s chief operating officer said the agency has deployed an AI case reading tool to help employees go through cases line-by-line to …

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