PSC closes West Side gas outage investigations, finds no ‘systemic failure’ by gas, water companies

By: Lori Kersey

Outlets: West Virginia Watch

Published: May 1, 2026

Words: 716

Last Updated: 2 months, 4 weeks ago

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The West Virginia Public Service Commission has closed its investigations into the response from the two utility companies involved in a 2023 gas outage that affected hundreds of Charleston residents for days, finding that neither West Virginia American Water nor Mountaineer Gas had “systematic failures” relating to the incident.

The orders, filed Thursday, require the water company to develop maintenance standards specific to its West Virginia operations and address hand-off policies during shift …

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