Satisfaction with NV Energy falls amid demand rate controversy, overcharge debacle

By: Dana Gentry

Outlets: Nevada Current

Published: April 6, 2026

Words: 336

Last Updated: 3 months, 3 weeks ago

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Overall customer satisfaction with NV Energy among Southern Nevada residential customers fell from 93% in 2021 to 77% last year, according to research commissioned by the utility. Among small and medium sized businesses, satisfaction with the utility fell from 91% to 75% during the same time.

In Northern Nevada, satisfaction among residential customers fell from 94% in 2021 to 82% last year, and from 92% to 81% in the same period among commercial ratepayers. …

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